++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Go to Account settings, then Account details b. Hey @DavidCalla,. 1 on your browser. Breaking down some broadband barriers 8. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. If your site is blocked by a majority of ISPs, it may be that there is a. We recommend keeping Virus Safe on. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Hey @DavidCalla,. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Re: Websafe settings no longer having effect. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. Access your bills, diagnose faults and manage your package. 162. I have added the categories to block but it will not allow me to add. These are two settings — Virus Safe and Child Safe. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Click the big on/off icon to connect. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. I keep getting the message seen in the attached picture. The iPhone can access recordings, but the 2 iPads cannot. Unless virgin is specifically blocking the IPs of your. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Go to 192. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Options. These are two settings – Virus Safe and Child Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Log in to My Virgin Media. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. Need to contact Virgin Media Customer Services?. 0 Replies 552 Views 0. Virgin Media takes online safety seriously. run the Standard test and confirm the. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. These are two settings — Virus Safe and Child Safe. Bypass Child Safe & Virus Safe. I've logged into My Virgin Media then Apps and Extras, View Apps,. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. If you see two software update options available, choose the one you want to install. Working for me on a VM connection (both with VM's DNS and OpenDNS). Joining in. Just bear in mind this would reset everything. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Click: Settings. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. See where this Helpful Answer was posted. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Like a lot of people here it seems. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. OpenDNS provide instructions here :. 168. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Click on Plan and device. That's all well and good, but it means people looking. In response to lotharmat. Your previous Web Safe settings will remain active. Click on Manage Web Safe. 1. I will send a private message - watch out for the purple envelope inviting you in. Click: My Apps. * Call costs may vary. If your websafe option is off, then the toggle will be greyed out. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. VirginMedia. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. You need F-Secure SAFE – our award winning internet security package. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. on 05-07-2022 19:36. All Rights ReservedHere are our top tips to help you on your way. Settings to enter. Following the above link still takes me to the new GUI. You can change this by clicking on the toggle to switch on or off when needed. Take a look at the pull-out tab on the side of the Hub 3. . Welcome to Virgin Media’s help and support page. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Pick a category to get started. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. resolved IP Address is 185. 8. 222 and 208. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 159. My Virgin Media App. Learn how you can change Web Safe settings to turn Child Safe off. Phone. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Login to the Virgin Media online account and check the Web Safe settings. com. Browse Virgin Media Virgin Media Community. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1. , that can help you bypass Virgin Media IPTV blocking. 168. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 4. This is what I tried to enter. When prompted, enter the settings. . You need F-Secure SAFE – our award winning internet security package. 1. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Tech Chatter. Please enter your email. 4. 8. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. I have the same problem as well, I have just checked my online security controls and it's all turned off. Please enter your email. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. g. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Networking and WiFi. I'm able to access online account and change the Web Safe Settings. 222. Changing Virgin Media Web Safe Settings on Desktop. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. QuickStart, set up and connections. saved changes reverting without obvious cause. e. 99. This help content & information General Help Center experience. We give all our customers a complete, market leading security package called Virgin Media Security,. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Go to Account settings, then Account details b. VM has WebSafe enabled. Only slow and interment WiFI. 1. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Any website unsuitable for children is blocked by default. Virgin Media. May just be a. 8. Our protection software can be installed on your mobile devices too,. 123,8. You don’t need to be a web wizard to know how to take care of your kids online. 4. on 01-02-2023 14:12. Child Safe is enabled by default for new A/Cs. Apply the Public DNS to the computer / device / your own Router i. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. in/myVM . Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 8 and/or 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 4. 159. All devices would need to be re-connected to the WiFi. Parental controls block websites and applications that you think are unsuitable for your child. VPN Apps for all devices and unlimited simultaneous connections. It looks like my websafe setting is switched to off. 100. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Stream from Virgin Media. Regards, Steven_L. Users can change their settings at any time in My Virgin Media. You can find out more FAQs about Web Safe here. Abdelmonem. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Expand the Email option. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 1. Move message to Spam folder (default) Flag a message as. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Forum; Apps. Click: Web Safe. IPCONFIG reports DNS servers as 194. Options. In response to Graham_A. Select the correct HDMI input for your box. Virgin Media Staff. 168. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. We hope that helps. 159. 67. Networking and WiFi. Please, check the top right-hand side of our page to find a little white envelope. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Virginmedia. virginmedia. Information on how to use Web Safe can be found here. Virgin Phone Switchover. Just sign into My Virgin Media and. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. If the AS Name. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I tried to check the AS name as advised on the forum , here is what I found. 0 Kudos Reply. Go to Settings > General, then tap Software Update. 6 - 6. 100. Virgin Media Web Safe allows you to restrict certain types of. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. The iPhone can access recordings, but the 2 iPads cannot. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. This is a fast and very easy trick that can work even if you're not a Virgi. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Then click on parental controls and then turn it on. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. Back up your device using iCloud or your computer. If you changed the computer's network settings to use any Public DNS does that re-gain access. uk Server: cache1. Child Safe - Disabled. I can not access the Manage your websafe settings via my app or via my pc. 8. Welcome to the community and thanks for taking the time to post your issue on the forums. Learn how you can change Web Safe settings to turn Child. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. 4. 168. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 1. Virgin Mobile. If, however, you're still experiencing the problem, please pop back to us. 220. Manage Your Account. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. The settings vary with each ISP, but most offer some or all of the following options: Timer. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoContact the site operator for further help. See for more details. com IMAP Server. 17-04-2023 12:57 - edited 17-04-2023 12:58. ) and blocked and allowed websites have disappeared completely. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. A quick look at this handy picture should help you find the best location. 168. Tuning in 690 Views Message 13 of 32 Flag for a moderator. 4. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I have 3 devices. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Just bear in mind this would reset everything. We would like to show you a description here but the site won’t allow us. Open a new account or log in to your virgin Media account using your email address and password. My child safe settings are off but are currently blocking sites regardless. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Bypass Child Safe & Virus Safe. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. Tried every browser, device, incognito mode etc. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. com Address: 185. 65% of young people aged 11-16 are in favour of the. For best. Go to your browser settings and click Advanced settings. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Security matters. I did try to access a restricted site over the WIFI and. 222 and 208. My child safe settings are off but are currently blocking sites regardless. e. If you want to know more, the updated sections are 6. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Toggle the button next to Child Safe option to turn it Off. 993. , S. If it’s not a technical issue you need help with then we’re here to support you on. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. There is no speed problem with 16 Gig memory. . NordVPN – Extensive server network. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. IPCONFIG reports DNS servers as 194. 2 years later this problem still persists. 9. Recently while trying to access certain websites, golfing etc (please no digs). For customers joining from 16 May 2018, the Child Safe setting is switched on by default. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. For fraudulent e-mails, forward to phishing@virginmedia. If, however, you're still experiencing the problem, please pop back to us. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. Just sign in to My Virgin Media and change your settings. 11; 0; 0; rikthemonk. 1. It works now. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. I have just had VM broadband installed. We would like to show you a description here but the site won’t allow us. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. There have been a few complaints about this recently. Toggle the button next to Child Safe option to turn it Off. 296. 0. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Navigate to the My Apps tab and select Web Safe from the menu. Web Safe will help you block access to web sites known to be infected or to distribute Malware. The Web Safe function was working properly for the full year that I was. . Have a look in the Virgin Media online account. Email settings for addresses ending in @VirginMedia . AFAIK Web Safe setting cannot be configured through Hub. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. - 5083340. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. It'll help to. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Then click on parental controls and then turn it on. Kind Regards, Steven_LQuickStart, set up and connections. 24/7 email & live chat customer support. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Here you’ll find all the help you need for Virgin Media related problems and issues. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Changing DNS on your device is the best option VM have other DNS 194. It’s important you choose a passcode that’s different to the one you use to unlock your device. If you see two software update options available, choose the one you want to install. I have web safe switched off but still certain sites wont load. Connect to the router with a LAN cable. Virgin Phone Switchover. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0 that contains your default network information. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Control how to protect your computer with a range of settings, including blocking access to dangerous websites and protecting against sites with malicious content. These changes affect all Virgin Media email addresses ending in the. We would like to show you a description here but the site won’t allow us. 100. Any website unsuitable for children is blocked by default. There's no firewall settings that I can see, and one time I got to see a page saying. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). I checked the DNS entries for NordVPN. Try computers with Cisco’s OpenDNS using 208. Select the SPAM setting you’d like to use: Reject All Spam messages. 100 nslookup protonvpn. Staying safe online with Virgin Media Web Safe. How to turn on Child Safe. C:UsersPhilip>nslookup jamtec. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. If you see two software update options available, choose the one you want to install. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Add a new username and password. Superstar. IMAP Security. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 1. Select the firewall and tick the following protocol. If your site is blocked by a majority of ISPs, it may be that there is a. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 140 and not, the expected, 81. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Virgin Phone Switchover. ExpressVPN. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. com. Hello. Joining in. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Virus Safe - Enabled. com, minecraft. For best. 8) and this will bypass the websafe filter. Also check the dns settings of your vpn while you're there.